For customers that are not under a managed services contract, we will schedule your request in the next available time slot. 3NINES will notify you as soon as possible to inform you what the time slot is. If that time slot is not acceptable to you, a P1 upgrade may be requested. A fee of $120 in addition to the time spent on fixing the problem is charged for P1 upgrades. P1 charges are not charged to customers with a managed services agreement in place. Please let us know if you require P1 services.
Should you want to talk more specifically about your service experience, please contact Daniel Olson, Manager of Engineering Services at 405-488-8000 ext. 102 or firstname.lastname@example.org . If you send an email directly to email@example.com, please provide all of the information requested in the form displayed on this page.